Top 4 Signs It’s About Time You Switched to a Different Shipping Software Company

When considering options to streamline your supply chain operations, first thing you must do is check out whether your existing IT structure is doing its job. Ask yourself: Is your current software system worth keeping? Or, is time to look into other options in the market?

In the maritime supply chain business, choosing the right shipping solutions software directly affects efficiency across the entire logistics network. Generally, it is easier to stick with an incumbent system or service provider than to bring in a fresh one. There are good reasons for this, namely, systems compatibility, user knowledge, and cost of implementation among others. However, just like many relationships outside business, time comes when sticking to the one no longer makes you happy. You know, like getting trapped in a loveless marriage where you stay together for the kids, or something like that.

In theory, marine software solutions simplify complex supply chain procedures, reduce operating costs, and increase revenue. However, if the way theory works does not match the reality of how things work in your supply chain, competitive edge, future growth, and business longevity are at risk. At times like this, you should know whether it is right to stick with your current provider or switch to more capable alternatives.

Here are four signs it is time to call it “quits” with your current provider and take a look at alternate shipping software companies.

1. Financial warning signs - Positive cash flow and increased profit normally go with an efficient supply chain management. Obviously, losses happen once in a while. While a one-time quarterly loss can be tolerated, a chain of quarterly losses attributed to poor system performance should tell you that trouble is on the horizon.
2. Rising Operational costs - Integrated shipping software is designed to reduce operational expenses and boost revenue in the long run. If you are not getting this same result from your current system, it must be high time to consider other providers before you run out of cash.
3.  Outdated technology - As you grow and your requirements change, it is important that your IT system evolves with you. If you found that your requirements have outgrown the capability of your supply chain technology, switch to more advanced shipping company software capable of working on newer IT platforms and providing options for inexpensive upgrades in the future.
4.  Deteriorating service quality - If you have been working with the same shipping software solutions provider for the last five years, it may not be surprising to find a pattern of declining level of customer service and support over the course of your business transactions. Shipping software companies are responsible for consistently providing quality customer service and product support stipulated in the Service Level Agreement (SLA). Failure to comply with agreed terms should give you the right to terminate the contract and find another provider who is capable of delivering quality service.

Switching to a new shipping software provider can be a bit of a hassle but it should not be a reason for you to stick with a less-than great business partner. As soon as you see the signs, decide quickly to make the switch and make change for the better.